Companies have Mission Statements and Core Values and words that tell you what matters most. When you are choosing a care provider for something as precious and intimate as your family, you deserve to know not only what matters to the company you are choosing, but why it matters and most importantly, how they are going to deliver on those values.
This is the rhythm of our company, the why and how of what we promise to deliver to your family. This is our heartbeat.
Our Mission Statement
Waypoint Behavioral Health Solutions is an organization committed to the treatment of children with special needs using empirically sound therapeutic methods to help each child and family reach their greatest potential and highest quality of life.
Our service centers on the needs of the whole family with a belief that the parents and caregivers are the most influential and important teacher’s in a child’s life. We seek to empower parents to feel confident and capable in parenting and leading their children.
Our Core Values
As we are guiding your family towards success, we are also using markers to help us know that we are navigating our service delivery in a way that meets our standards.
We believe that each child and family is unique with a need to receive individualized support that embodies our core values of compassion, creativity, connection collaboration, capability and courage.
Our founders have experienced an autism diagnosis with their own son and apply that empathetic experience every aspect of the care experience.
We believe in thinking ‘out of the box’ and exploring every avenue to find a therapy solution that meets the needs of the child
We want to build a relationship with you in which there is a high level of mutual trust and direction towards a common goal. We hope to both strive and celebrate together as a team.
We start our care with a belief that the parent-caregiver is the most important person in a child’s life. We want to be your partner in gaining the skills you need to guide your child to success We view our role in your family as a partnership in which we can come alongside the parents as mentors, coaches and equippers.
Excellence is not just a word. It is our pulse. From hiring to training to employee retention, every step of our process is mindfully designed to ensure that we meet the highest standard of professional care in our therapists and providers.
We know that the stakes are high when it comes to the well being of your child and we approach that responsibility with the utmost respect. Our promise to you is to work tirelessly to help you reach the highest potential for your family.
The Waypoint Way
What we do is easy to define: we practice excellence through the science of ABA. Why we do it also easy to define: we practice excellence in ABA because our founder has experienced ABA and autism through the lens of a parent and values supporting other families in a way that is meaningful, empowering and life changing.
Now the how. Our how is what really makes us different. This is what we call the Waypoint Way and it’s based on the simple maxims of treating others the way you want to be treated and going the extra mile.
Small Business Heart:
Waypoint started small, in the heart of one businesswoman and mother who had struggled through autism therapy for her child and saw the opportunity to do better for other families. Waypoint has grown and will continue to grow to serve the needs of families in our practice, but we have always and will always keep a small business feel that has time for individual attention and focused care with compassion.
Agile and Responsive:
Because we adhere to the ‘stay small’ strategy of care, we are able to respond quicker to needs and move faster through the process of getting your child to the start of therapy. We do not have a waitlist and we have the fastest onboarding process possible with a personal touch from every professional in our team. You can expect to be able to reach your team and get answers to your questions quickly and easily and that your team will respond with energy and eagerness to help.
Highest Standards of Professional Care:
We know that the people who provide service to your child day in and day out are the changemakers, so we are meticulous about hiring only those therapists who meet the highest standards. Waypoint therapists are expected to not only be certified, degreed, and well trained, but are also expected to have chosen ABA as a profession and pursue that with the highest standards. We never consider candidates with entry level skills or who see this job as a babysitting position. We expect high quality medical professionals and only accept the best at Waypoint.
Professional Preferred Environment:
Speaking of our therapists, they love their job! We keep our turnover rate very low by making sure we treat our therapist like the professionals that they are, which includes the highest pay rate in the area, compensation for travel, and a work environment where therapists feel valued and successful. Waypoint therapists not only come to work for us and stay, but they recruit their friends to join us as well.
Over and Above
Our industry has a standard written by our certifying board and endorsed by the insurance companies that we are expected to follow, but we think of that as a minimum standard. Going over and above, we provide twice as much supervision of your case as is required and keep caseloads for our supervisors manageable, so that your child gets the attention they need to make progress.
We never stop thinking about the future; in fact, your child’s future as a functional independent adult is the first thing we think about. We design our programs from start to finish with progress towards independence in mind. That’s why we have a comprehensive plan across all settings, a standard of care that does not exist anywhere else and allows us to help your child meet benchmarks and milestones towards independence.